Purpose
* Work alongside pharmacy technicians and under the supervision of the Responsible Pharmacist to ensure the safe, accurate, and timely supply of prescribed medication to patients.
* Provide medicines‑related and healthy‑lifestyle advice to patients and assist in the smooth operation of the pharmacy.
Reports to: Paul Bisby
Key Responsibilities
* Be working towards or have completed an accredited NVQ Level 2 (or equivalent) Dispensing Assistant training course under the guidance of the pharmacist.
* Select, label, and dispense pharmaceutical products in accordance with a prescription, following Standard Operating Procedures (SOPs) and complying with all legal requirements.
* Ensure the safe and correct transfer of dispensed items to patients.
* Accurately maintain Patient Medication Records (PMR) to ensure patient safety and comply with data protection requirements.
* Identify medicine‑related problems or queries and bring these to the attention of the pharmacist.
* Answer queries about the supply and availability of medicines where it is within your competence.
* Receive stock in accordance with SOPs.
* Ensure the safe and appropriate storage of medicines.
* Assist with stock control and the maintenance of reasonable stock levels within the pharmacy environment.
* Liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary care.
* Assist with service provision to care homes.
* Respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
* Select and recommend suitable products and provide advice on their correct use.
* Provide advice on leading a healthy lifestyle.
* Refer to the pharmacist when appropriate.
* Maintain up‑to‑date knowledge of medicines and minor ailments by reading journals, product information, and training resources.
* Assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by the needs of the business.
Personal Specification
* Be working towards or have completed an accredited NVQ Level 2 (or equivalent) Dispensing Assistant training course under the guidance of the pharmacist.
* Good attention to detail and high levels of concentration.
* Excellent communication and customer‑service skills.
* Excellent team‑working skills.
* Good level of IT literacy and numeracy.
* A warm and friendly but professional attitude towards customers.
* Able to handle heavy prescriptions; e.g., protein liquid prescriptions can weigh up to 7.5 kg per box.
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