The role
As a Tenancy Sustainment Officer, you’ll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. You’ll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and domestic abuse. You’ll ensure referrals are made to the appropriate statutory agencies, co‑ordinate multi‑agency meetings, and ensure residents receive the help and support they need.
This is an FTC until 1st December 2026. Location: Owl Beech Lodge, Horsham
What you'll be doing
* Providing structured support to our most vulnerable residents, enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.
* Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others.
* Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy. This will include making referrals to external agencies and signposting. You’ll regularly review action plans through to case closure.
* Visiting residents in their homes, completing welfare checks, making safeguarding referrals, monitoring and updating cases, and working in partnership with multi‑agency partners.
What you'll need
* Experience of working in a front‑facing customer‑focused role and excellent knowledge of housing law, tenants’ rights, and laws relating to repairs and safeguarding.
* An in‑depth understanding of issues affecting vulnerable people.
* A proven track record of developing and building relationships with external providers and partner organisations, with good negotiating and influencing skills.
* A confident individual with exceptional listening and customer‑service skills, and excellent verbal and written communication skills.
* The necessary skills to complete support plans, reports and risk assessments.
* Ability to organise and prioritise own workload to meet deadlines.
* You’ll need a full driving licence and access to own vehicle.
Please note that in your supporting statement you must address how you meet each of the above criteria, providing real examples. Closing date: 18th June 2026 at 23:59.
We reserve the right to close the vacancy early if we receive a high volume of applications.
What’s in it for you
* Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retailers discounts
* Cycle to work
* Buy & sell annual leave
* Season ticket loan
* In‑house academy & career development
* Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We want our colleagues to feel comfortable, belong, and be safe to be themselves at work, without fear of being judged or excluded, and be valued for their contribution to our One Team approach.
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