2nd Line Service Desk Analyst/Microsoft Dynamics 365 Business Central Location: Rugeley (with UK-wide client site visits as required) Hours: Monday-Friday, 9:00am-5:30pm Salary: Competitive + benefits Job Type: Full-time, Permanent Are you an experienced Application Support Analyst or Service Desk professional with strong knowledge of Microsoft Dynamics 365 Business Central? A successful technology provider is looking for a Tier 2 Service Desk Analyst specialising in Dynamics Business Central to join their growing support team. This role is perfect for someone who enjoys deep‑dive troubleshooting, working closely with customers, and supporting a wide range of Business Central and NAV environments. What You'll Be Doing Acting as the primary escalation point for Tier 1 analysts for all Business Central and Dynamics NAV enquiries. Investigating, diagnosing, and resolving issues across core BC modules, integrations, customisations, and user access. Handling service requests such as: New user setup and permissioning Data investigations Functional queries across Finance, Sales, Purchasing, Warehousing, etc. Creating and maintaining documentation, known‑error articles, and solution workflows for recurring Dynamics issues. Communicating with customers clearly and professionally at all stages of the support lifecycle. Managing, prioritising, and closing service tickets within agreed SLAs. Working closely with int...