Your new company A leading rental provider located in Smethwick, known for an inclusive and welcoming workplace culture. The team thrives in a friendly environment where collaboration and customer satisfaction are at the heart of everything they do. You will be covering maternity leave as the regional point of contact for short-term rental customers, suppliers, and key stakeholders. You'll play a vital role in managing the entire enquiry process from initial contact to final delivery. There is a possibility of the temporary contract becoming permanent. Their mission is to ensure every customer experience exceeds expectations while consistently meeting key performance indicators. Your new role You will manage the short-term rental enquiry process from start to finish, ensuring high levels of customer satisfaction and contributing to the achievement of key business and financial performance indicators. In this role, you will serve as the main regional contact for Linde MH UK's short-term rental customers and sales team, building and maintaining trusted partnerships to ensure a high level of service. You will manage all enquiries and leads from initial contact through to completion, aiming to maximise order conversion and customer satisfaction. This includes sourcing, planning, and coordinating short-term hire enquiries in line with established processes. You'll work closely with internal teams-such as sales, workshops, the asset team, and transport-to align customer expectations with business needs. Additionally, you will oversee off-hires, terminate agreements, conduct field-based inspections, and ensure timely equipment collection. The role also involves processing and resolving both supplier and customer invoice queries, maintaining accurate administrative records, and handling customer complaints in accordance with company procedures. Flexibility is key, as you may also be asked to support other duties as required by management. What you'll need to succeed The ideal candidate demonstrates a proven ability to deliver excellent customer service, underpinned by strong commercial awareness and sound decision-making skills. They are equally effective at working independently or collaboratively within a team, and possess excellent interpersonal and relationship-building abilities. Self-motivated and flexible, they are committed to continuous personal development. Their strong administrative, planning, and organisational skills are complemented by effective communication and adaptability in dynamic environments. Proficiency in Microsoft Word and Excel is essential, with experience in SAP K1SS considered advantageous. The candidate is numerate, literate, and analytical, with a solid understanding of company policies and structured working practices. They are determined, target-driven, and eager to expand their knowledge of material handling equipment and its applications. What you'll get in return This is a site-based role offering a salary of £25,000 to £26,000 per annum, with 23 days of annual leave plus statutory holidays. The position is initially offered as maternity cover, with the potential to become permanent for the right candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk