3rd Line IT Technical Analyst
Location: Borehamwood, WD6 1JD
Salary: £45,000 - £55,000 per annum, DOE
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 year service, Private Health Insurance after 2 years service
At Chalkline, we are more than just a Microsoft Solutions Partner – we are a people‑first business. We specialise in Modern Work and Azure Infrastructure, holding an Advanced Specialisation in Azure Virtual Desktop. We deliver technical excellence and outstanding service to every client while prioritising our team’s growth and well‑being.
We’re now recruiting for a 3rd Line IT Technical Analyst to work directly with our clients on the latest technologies, including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools, and networking products.
Ideal Applicants
Ideal applicants will have 3‑5 years of experience and demonstrate 3rd line support knowledge of the following technologies:
* Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune)
* Microsoft Azure
* Windows Server 2025 and previous versions
* SQL Server
* Active Directory
* PowerShell scripting
* Basic Windows‑based networking (TCP/IP, DNS, DHCP)
* Basic routing, switching & firewall knowledge
Responsibilities
* Deliver outstanding customer service and act as a technical escalation point for 1st, 2nd line and sales/support teams.
* Manage and resolve incidents, projects and support requests to a high standard, ensuring timely updates and communication with clients.
* Take ownership of tasks, deadlines and personal learning of new environments and technologies.
* Support and mentor apprentices and colleagues, fostering teamwork, knowledge‑sharing and professional standards.
* Assist with project delivery, including hardware deployment, software installation and onsite support when required.
* Contribute to process improvement, research and development of products, and internal IT management (e.g. servers, domains, PC builds).
* Provide cover for team members, supervise where needed, and actively pursue personal and professional development, including relevant certifications.
Why Join Chalkline?
* Work with the latest Microsoft technologies
* Gain industry‑recognised certifications
* Be part of a friendly, supportive team that values quality and professionalism
* Receive continuous learning and development opportunities
* Make a real impact in a growing business
Plus free parking, training programmes and much more!
If you feel you have the skills and experience to be successful in this role, APPLY today!
No agencies please.
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