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Job: Store Crew
Location: Hereford
Job Type: Permanent, Part-time (4 hours- weekends)
Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with customers, colleagues, and communities. You play a key role in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and marginalisation in the workplace.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.
Role Responsibilities
1. Greet and thank customers warmly, ensuring a memorable experience.
2. Provide excellent service, helping customers find suitable products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries and stock replenishment on the shop floor.
5. Maintain shop floor and back-of-house tidiness.
6. Stay updated on company promotions and activities.
7. Support floor moves, sale setups, and launches.
8. Adhere to all company policies and GDPR procedures.
Competencies
1. Deliver high standards of customer service focused on satisfaction.
2. Show enthusiasm and commitment to the FatFace brand and values.
3. Support social and environmental initiatives.
4. Provide authentic and genuine interactions.
5. Act with integrity and demonstrate understanding of others.
6. Respect and value team members at all levels.
7. Participate actively in team activities.
8. Use humour appropriately to build relationships.
9. Encourage multichannel shopping options for customers.
10. Maintain operational standards including delivery handling, visual merchandising, health and safety, and stock management.
Experience
1. Customer service experience is desirable but not essential.
2. Excellent interpersonal and communication skills.
3. Positive attitude and initiative.
4. Ability to work under pressure and manage time effectively.
5. Team-oriented mindset.
Benefits of working with us
1. 25 days holiday plus bank holidays.
2. Monthly discount allowance.
3. Access to Perkbox for discounts, wellbeing, and more.
4. Learning platform access from day one.
5. Dental insurance (employee-funded).
6. Pension scheme.
7. Round-the-clock support via EAP.
8. Sick pay allowances.
9. Sabbatical leave as per service.
10. Enhanced family policies, including maternity leave.
11. Referral schemes.
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