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This range is provided by Futurice. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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About The Role
As a Lead Operations Manager at Futurice, you’ll play a vital role in supporting the UK business, driving operational excellence across core business functions, commercial performance, and team enablement in a fast-moving, client-focused environment.
Join us!
About The Role
As a Lead Operations Manager at Futurice, you’ll play a vital role in supporting the UK business, driving operational excellence across core business functions, commercial performance, and team enablement in a fast-moving, client-focused environment.
This Is a Hands-on, Collaborative Role Where You’ll
* Partner with the People & Operations team and cross-functional leaders to deliver streamlined, scalable processes that enable our teams to perform at their best.
* Work with global Operations heads, our Finance Director, and colleagues across Futurice to ensure smooth and efficient business operations.
* Own and enhance commercial and operational data, reporting, and analysis to provide actionable insights for decision-making.
* Drive workforce planning, staffing allocations, hiring requirements, and cost management strategies.
* Embed and champion AI, automation, and data-driven tools into our working culture.
* Actively manage IT, compliance, and legal matters relevant to the UK business, ensuring regulatory requirements are met and risks mitigated.
Skills & Requirements
We’d love to hear from you if you have:
* Proven experience in an operations, finance, or commercial role within the technology or agency/consulting sectors.
* Experience in resource management – ensuring effective allocation of people and budgets across multiple projects or accounts.
* Strong analytical and numerical skills, with the ability to leverage data and financial metrics to drive outcomes.
* A proactive and thoughtful approach to supporting people and teams, communicating calmly and effectively to foster trust and collaboration.
* Experience designing and implementing scalable operational processes and financial controls.
* Familiarity with ERP and PSA solutions (e.g. Salesforce, Harvest, Certinia) and financial systems (e.g. QuickBooks, Xero).
* A strong interest in championing AI literacy and embedding AI/automation tools (e.g. N8N, Make) into workflows.
* Comfort working in a fast-moving, changing environment.
What Futurice Offers You
We use a transparent salary model based on your skills, responsibilities, and impact. The salary band for this role is £70k – £80k, depending on experience.
We also believe in care, trust, transparency, and continuous improvement. Here’s what that looks like in practice:
A supportive, values-driven team culture where individuality is celebrated.
A personal learning budget (£1200/year), mentoring, and knowledge-sharing sessions.
Flexible, remote-first working with colleagues across the UK and EU.
Private health insurance (WPA), pension contributions (6%+), and wellbeing support (£50/month via Juno).
25 days holiday + bank holidays + your birthday off — increasing by 1 day per year after 3 years’ service (capped at 30).
A tiered parental leave policy (16 weeks maternity, 4 weeks partner, full pay depending on tenure).
EV salary sacrifice scheme (depending on tenure).
Next Steps — Who You’ll Meet And For What
We aim to make the process clear, human, and respectful of your time:
* Recruiter screen (30m) – with someone from our People Team
* Skills-based interview (60m) – with 2 team members from our Futurice team
* Ways of working & values interview (45m) – with a cross-functional duo
Diversity, Equity & Inclusion at Futurice
At Futurice, we celebrate individuality and believe our differences make us stronger. We’re committed to creating a workplace where everyone can thrive, regardless of background, identity, or lived experience. We warmly encourage everyone to apply — even if you don’t tick every box.
Please note: Unfortunately we’re not able to offer visa sponsorship for this role.
We are Futurice, an outcome-focused digital transformation company. We help our clients solve their biggest challenges and empower them to make a positive impact on the world.
We are a company with a unique culture and empowering values: trust, transparency, care, and continuous improvement. As a career-defining workplace, we give you access to learning and training opportunities, catalyzing professional and personal progress for everyone.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
IT Services and IT Consulting
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