Salary, Leave and Benefits
Salary approximately £36,500 per annum (depending on skills and experience). 34 days leave, increasing to 39 days. Health cash plan saves you and your children over £1,140 a year.
Role Details
Permanent full‑time (37.5 hours per week). Based in Harrow, West London. No CoS for this role.
About the Role
You’ll shape safe, welcoming neighbourhoods where people feel proud to live. This role gives you purpose, trust, and the space to do your best work. Your decisions matter, your relationships count, and your days are never the same.
What You’ll Do
* Build trusted relationships with customers across your patch and local communities.
* Take ownership of housing issues from first contact through to resolution.
* Manage anti‑social behaviour cases early to keep neighbourhoods safe and welcoming.
* Carry out estate inspections and work with contractors to keep homes compliant.
* Work with partners to support customers and protect income for reinvestment.
Why Join Us
You’ll be supported by great people in a culture that values kindness, collaboration, and doing the right thing. You’ll have room to grow, try new things, and build a long‑term career with learning encouraged at every stage.
Qualifications
* Experience in housing management or a similar customer‑focused role.
* Confidence managing anti‑social behaviour and complex customer situations.
* Knowledge of housing law, safeguarding, and sustaining tenancies.
* Strong organisational skills and take ownership from start to finish.
* Full driving licence and access to a vehicle.
Stronger Together
We do our best work when we’re ourselves. Inclusion, wellbeing, and diversity networks help make Home Group a great place to work.
Practical Considerations
* Work Monday to Friday with occasional evening or weekend meetings.
* Hybrid role: minimum of 2 days in office, remaining days in the community or working from home.
* Cover a patch of approximately 400 homes across Harrow, Brent, Haringey, and Enfield.
* Need a vehicle insured for business use; mileage paid.
* Enhanced DBS check paid for.
Benefits
* 34 days leave, pro‑rated (including bank holidays and a “me day”).
* Paid time off for volunteering.
* Matching pension contributions up to 7%, with life assurance of 3× basic salary.
* Health cash plan covering dental, optical, and therapies.
* Career path with development and an excellent training package.
* Supermarket discounts and travel expenses.
Location
Harrow (Scott Crescent)
Contact
For reasonable adjustments, email recruitment@homegroup.org.uk.
Closing Date
Jun. 26, 11:59:00 PM
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