Job Responsibilities: Delivery of end-to-end training program to New Join population and up-skilling of existing advisor population Liaise with other trainers, Team Leaders and leadership when necessary Continually review delegate performance and learning, ensuring any coaching requirement is identified and additional support given Review and maintain all records, keeping them relevant and fit for purpose To feedback Training outcomes to delegates, in a timely fashion and take responsibility for updating Team Leaders on the progress of delegates learning journey, identifying any risks to the business To assess delegates progress by various means of assessment and provide feedback using advisor progress documents To provide delegates and Team leaders with timely, accurate and constructive feedback, progress and development areas Deliver additional one to one and group sessions as needed to meet the delegates needs Any other reasonable activities as directed by the Training Manager or Graduation Manager What you’ll need to have: You will be confident, energetic, enthusiastic and passionate about the field of training and development Good presentation and communication skills, with the ability to motivate learners Proficiency in MS word, Excel and Outlook Able to work independently Ability to deliver feedback in an appropriate manner and record evidence of learners’ journey Exceptional attention to detail and organizational skills Subject Matter Expert in all areas of Boots Customer Services It would be great if you also have: Coaching experience A team-player approach, to effectively supports the training team, especially during busy periods Why Boots: At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. ( Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate) What’s next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Information about the role Closing Date: 17/06/2025 Location: Nottingham Contract: 12-month secondment Recruitment Partner: David Hancock We have an exciting new opportunity to join our Training Team. We’re looking for candidates that are existing high achievers in all aspects of their current role. You will need to be able to demonstrate all round knowledge and core Boots values, being confident in what you do. You will be providing the best training and support to your colleagues, to drive great quality, high performance and efficiencies. You will be reporting to the Training Managers, keeping them informed of any issues. You will be interacting with key stakeholders, Workforce Management, Team Leaders, Operational Managers. Keywords Customer, training, trainer, train, Customer support, Centre, Secondment