Job Posting End Date: January 19
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Service Transition Manager
Hybrid – Basingstoke or Dorking 2 days a week
What will you bring?
We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind for individuals & families.
In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes.
Key Responsibilities:
* Responsible for the service transition from projects into operation
* Works with project and architecture teams to understand service impact of proposed solutions
* Determines and defines support requirements associated with new and changed services
* Captures and manages risks associated with the introduction of new services
* Defines Service Acceptance Criteria and manages their completion
* Defines entry and exit criteria for Early Life Support
* Oversees the Early Life Support phase of projects to ensure full operational readiness
* Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support
* Works with stakeholders to highlight and address potential support gaps
* Produces management information and reporting to show progress
Please note internally this role is titled Service Introduction Manager.
In this role you can expect:
* Generous Bonus
* Private Medical Insurance
* DC pension scheme
* Life, medical and income Insurance
* Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
* 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
* Salary sacrifice electric car scheme with free on-site electric chargers.
We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities.
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company: Unum UK
#J-18808-Ljbffr