Job Overview
General Manager, (Northwest England)
The Opportunity
An established and growing provider of essential B2B services, heavily focused on ensuring client compliance and life safety standards, is seeking a General Manager (GM) to lead its established regional business unit. This is a critical, full P&L responsibility role that requires a hands-on, detail-oriented, and charismatic leader to drive operational excellence, improve service quality, and foster a unified, high-performing team.
This is an excellent opportunity for a proven leader to take complete operational control of a multi-million-pound revenue unit, offering significant autonomy and the chance to lead a division of a highly entrepreneurial business.
Key Responsibilities
The GM will have ultimate responsibility for the successful and efficient operation of the business unit, which has a combined annual revenue of approximately c. £8 million. This role requires significant time and presence on-site, particularly during the initial phase of transition and integration.
* P&L and Commercial Management: Full accountability for the financial performance of the business unit, including managing budgets, enhancing commercial efficiency, optimising pricing, and maximising revenue from the service and project divisions.
* Operational Leadership and Efficiency: Take a hands-on approach to oversee all day-to-day operations, ensuring the efficient scheduling and deployment of field engineering and project teams. Critically review and enhance existing processes for maximum efficiency, service delivery, and commercial strength.
* Service and Project Delivery: Ensure uncompromising adherence to strict compliance and service level agreements (SLAs), which is critical in this sector. Oversee both the large service division and the project installation division.
* Team Leadership and Integration: Be the unifying figure for office staff and a large field-based team.
* Customer and Account Management: Maintain and build strong relationships with key accounts, including significant contracts within the student accommodation sector, ensuring high levels of customer satisfaction.
* Stakeholder Management: Report directly to the Group Director and collaborate with other GMs across the wider group on strategy, cross-delivery models, and best practices.
Candidate Profile
We are seeking a leader whose character and leadership skills are paramount, even over deep, existing sector knowledge.
Essential Skills & Experience
* Proven Leadership: A track record of successfully leading multiple teams (e.g., field engineers, office/customer service) in a business with P&L responsibility.
* Strong People Leadership: An innate ability to rally and motivate diverse teams, building belief and trust. Must be a strong, charismatic personality who can effectively merge different cultures and address personnel challenges.
* Commercial Acumen: Must be commercially astute and comfortable managing a P&L, focusing on efficiency, resource maximisation, and cost control.
* Service Delivery Expertise: Significant experience from a heavy service-oriented background (e.g., hygiene, water, utilities, facilities management, etc.), with a deep understanding of managing "man-in-a-van" operations and delivering against tight, non-negotiable compliance and attendance SLAs.
* Hands-On Approach: An individual who thrives on being "in the weeds," working in the detail, and maintaining a visible, present leadership style in the office.
Desirable
* Experience within a compliance-driven sector (e.g., life safety, fire, security, etc.).
* Experience in successfully merging and integrating teams post-acquisition.
Location
* Must be within commutable distance to St Helens
Job Type: Full-time
Pay: £50,000.00-£70,000.00 per year
Work Location: In person