Customer Installation Team Leader, High Wycombe
Client:
Trooli
Location:
High Wycombe, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
2f0989d6a0e3
Job Views:
15
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
Trooli is committed to connecting communities through its state-of-the-art fibre network, providing reliable and affordable broadband services across the UK. We aim to deliver high-quality, dependable internet access to homes and businesses, fostering growth and connectivity.
About us:
Trooli is an independent provider of ultra-fast fibre broadband (FTTP) within the UK, dedicated to expanding access to advanced connectivity solutions.
The role:
As Customer Installation Team Leader, you will oversee a team of skilled installation engineers, ensuring efficient, safe, and high-quality installations.
Responsibilities:
1. Serve as the first point of contact for the installation team for daily inquiries.
2. Coordinate work alongside the Field Operations Manager.
3. Audit team work to ensure compliance with technical and quality standards.
4. Manage the provision of FTTP broadband services in residential and commercial premises.
5. Ensure health and safety standards are met and maintained.
6. Coach and mentor team members, including onboarding new starters.
7. Maintain a tidy work environment and promote efficiency.
8. Identify and suggest innovative solutions and process improvements.
9. Deploy and commission customer premises equipment, including ONT and routers.
10. Deliver professional customer handovers and respond to customer requests effectively.
11. Ensure environmental regulations are followed.
12. Operate tools and plant safely and in accordance with policies.
13. Adhere to company vehicle policies.
Candidate requirements:
1. Ability to develop strong working relationships within the team and across departments.
2. Efficiency-driven with a proactive approach.
3. Excellent organizational and communication skills.
4. Positive, customer-focused attitude and leadership skills.
5. Collaborative and innovative problem-solving approach.
6. Full UK Driving Licence.
7. Experience in fibre installation and splicing.
8. Good understanding of WiFi and broadband devices, with the ability to demonstrate this to customers.
9. Knowledge of fibre terminology and effective communication skills.
Additional information:
The role requires a basic DBS check to ensure safety and compliance. Unspent convictions are considered on a case-by-case basis.
Why join Trooli?
We foster an innovative, inclusive, and collaborative environment with competitive salaries, benefits, and opportunities for growth. We support applicants with disabilities and offer flexible application options.
Please note: If you do not hold a passport for the country of the vacancy, a work permit may be necessary. For more info, check our Blog.
Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.
Created on 29/04/2025 by TN United Kingdom
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