Job Title:
Maintenance Assistance
Division/Location:
Maintenance/ Dalhousie castle
Reports to:
Maintenance Manager
Responsible for:
No direct reports
Authority to:
None
overview & core Values
As a Maintenance team member working for the 7H managed hotels you will demonstrate a positive can-do attitude to drive exceptional standards and guest experience to deliver an all-day destination hotel for tourists and locals by doing things differently.
7H have 4 core important values which are central to the success of the hotel;
Ownership| We think and perform like owners
Driven| We have a constant desire for improvement
Transparency| We ensure clarity in communication so that there are no surprises
Investment in our People| We continuously invest in our people to ensure that they are the best that they can be
core Duties and Responsibilities
* To ensure all maintenance is carried out quickly and effectively.
* To liaise fully with all departments with regards to maintenance
* To support in maintaining all maintenance stocks on a regular basis, re-ordering when appropriate
* To ensure a regular Preventative Maintenance Plan is followed and carried out within the specified time lines
* To ensure all work carried out within the department is carried out safely without risk to health, in line with statutory/company policies
* To ensure the employer property such as buildings and grounds are maintained to a high standard
* To ensure all Water Hygiene and Fire Records are up to date and all checks carried out within the specified timeline
* To ensure all daily, weekly, monthly and all other mandatory checks are carried out within the specified time given
* Perform troubleshooting to solve minor repair issues
* Support the Maintenance Manager with contractor contacting
* To carry out regular Room Checks to ensure all bedrooms are within the standards required and follow up with any repairs required.
* To carry out painting and decorating where required
* To have a sound awareness of electrical regulations and ensure these are compiled with thoroughly at all times
* Keep maintenance logs and report on daily activities
* Respond to emergency calls for maintenance
* To have a flexible approach to the hours you are required to work.
* To be fully aware of and adhere to the health and safety regulations concerning your employment and promote and safe environment for yourself, your colleagues and our guests.
* Manage the set up and take down of different events
* To support the Maintenance Manager in any other tasks given to you to support the overall hotel operations
People
· To maintain good working relationships with colleagues in all departments of the hotel
· To be fully aware of daily activities in the hotel
· Liaise with management on any issues which may be classed as high risk
· Act as a role model in terms of values, professional ethics and conduct
· Communicate throughout team to ensure all members are aware of current developments within the company
· Ensure department is well presented at all times
* To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied
· To constantly improve and develop product knowledge to maximise quality of service
· To be able to be cross-train in other departments to develop individual potential
· Take a responsible approach towards timekeeping and attendance at work to ensure the department runs effectively at all times
· To comply with the company grooming and uniform standards
· Attend training when required and be up to date with all legislative training
· Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work and encourage other team members to do the same
Quality
· To ensure that guests receive an exceptional level of service and will want to return
· Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear
· Understand department risk assessments and ensure all staff members are trained against them
· To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
· To ensure all appropriate standard operating procedures are adhered to within department
· Source the most appropriate suppliers and ensure quality levels are delivered in a cost efficient manner
· To be fully conversant with the Hotel policy on:
§ Fire & Evacuation
§ Security procedures
§ Health & safety policy
Profit
· To Participate in guest activities that promote the hotel product and its service
· Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and maintenance stock control
· To be fully aware of the hotel facilities and promote them whenever possible
· Actively participate in hotels responsible business initiatives
General
· Comply with the company codes of conduct at all times
§ Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
· Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
* Familiarise yourself with emergency and evacuation procedures
* Understand your responsibilities with regards to security patrols and data protection legislation
* Proactively pursue all practices in line with Company environmental and energy saving initiatives
* Have a flexible approach to the hours you are required to work to meet the needs of the business.
* Ensure own 100% Flow completion
Success Criteria
· Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition
· Display a positive attitude at all times
· Contribute to the department ability to control expenditure
· Meet targets on brand specific guest feedback surveys, guest recognition
· Minimal guest complaints to be received
· Positively impact the volume of repeat business
· Meet department targets
JOB SPEC
Key Skills & Attributes Required
· Previous experience within same or similar role
· Positive can-do attitude
· A good ability to manage business/workflow priorities
· Excellent communication skills both oral and written
· Strong ability to work under own initiative
Key Skills Desirable
· Recognised qualifications/awards within the hospitality industry
· Previous experience within hotels
· Trade qualifications/background
· IOSHH/H&S qualifications
Pay: £12.21 per hour
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Experience:
* Maintenance: 1 year (preferred)
Work Location: In person