View more categories View less categories Function Community and Customer Services ,Anti-social behaviour ,Homelessness ,Housing / neighbourhood management Seniority Officer Contract Permanent Hours Full Time Organisation Type Charity
Job Type: Permanent / Full-Time
Working Hours: 8 hours per day (shift patterns and flexibility will be discussed during the interview). The working hours are between 08:00 and 22:00.
Location: Black Country
A full UK driving license and access to a vehicle are essential for the role.
The role is part of the Community Accommodation with Support, Tier 2 (CAS-2) program, commissioned directly by the Ministry of Justice, operating nationwide across England and Wales. This high-profile program provides accommodation and support for low- to medium-risk offenders eligible for home detention curfew or bail, preventing them from being held in prison due to lack of housing.
Role Overview:
As a Housing Support Worker, your days will be varied, with the opportunity to make a significant impact on both service users and the community.
Key responsibilities include:
* Managing your schedule to meet the needs of the role.
* Supporting service users by assessing their needs, creating support and safety plans, and collaborating with probation and court staff.
* Assisting with housing applications, Housing Benefit claims, and rent payments.
* Ensuring properties meet the Decent Homes Standard and addressing maintenance issues.
Who Would Enjoy This Role:
* Resilient individuals who can leave work at work and focus on self-care.
* Curious problem-solvers who ask questions before finding solutions.
* Emotionally intelligent people who can understand and respond to human behaviour.
* Confident and positive individuals, eager to learn and collaborate with others.
* People with strong teamwork skills and personal values aligned with Nacro’s mission.
* Genuine interest in engaging with people, adapting communication styles, and making informed decisions.
* Ability to work within professional boundaries while acting in the best interests of both the service users and Nacro.
* Strong organizational skills, able to manage competing priorities, and update systems in a timely manner.
* ICT skills (Outlook, Word, Excel) with training provided for internal systems.
Non-Negotiable Requirements:
* Full, clean UK driving license
* Access to a vehicle (mileage reimbursement at 45p per mile)
* Willingness to travel for business purposes.
* Business car insurance will be required.
* An enhanced DBS check and Prison Clearance will be necessary for this role.
* Applications from individuals with lived experience in the criminal justice system are encouraged, and a criminal record may not necessarily disqualify you.
Benefits & Rewards:
* Free eye tests and a £50 contribution towards glasses.
* Access to an employee assistance program.
* Generous leave entitlement, including additional special leave.
* Occupational sick pay exceeding statutory requirements.
* Flexible working arrangements, including the ability to work from home between property visits.
For further information about Nacro’s (Cas-2) Benefits, please click here
For further information about the role, please click here
This role can serve as an excellent stepping stone into other professions within criminal justice and offers experience with various criminal justice agencies, local housing benefit departments, and the DWP.
Visa Sponsorship:
This position does not offer visa sponsorship. For further details about working rights in the UK, please visit GOV.UK.
Company
We see your future whatever the past
We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
We provide practical help and personalised support through our education, housing, justice, and health and wellbeing services. We work closely with people to help them build independence and to move forward to a better future. We’re compassionate and strong, determined and flexible. And we never give up on people.
But this isn’t enough on its own. We need the barriers holding people back removed, and systems we all rely on improved, to give everyone a fair chance. The voices of those most affected are often ignored, so we fight alongside them to be heard. We use the insights from our services and the experience of the people we support to campaign together for meaningful changes in society.
We are Nacro and we won’t stop until everyone has the chance to succeed.
Our mission and vision
Our mission: We will work every day to give people the help they need and campaign to achieve our vision of a society where everyone has the chance to succeed.
Our vision: We want a society where everyone has the chance to succeed and the support they need to achieve their potential. Where a safe, secure home, a decent education, and a second chance when things go wrong are the foundations we can all build our lives on.
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