Senior manager ground operations services

Senior Manager Ground Operations Services (16710)

Description

Company

When it comes to innovation and achievement, there are few organisations with a stronger track record than easyJet. Over the past 30 years, we have transformed short-haul travel across the UK and Europe, operating a growing fleet of over 300 aircraft and carrying more than 95 million passengers annually across an extensive network of over 1,000 routes.

Our success is driven by our people — talented, forward-thinking individuals with a shared passion for delivering safe, efficient and affordable travel. We are generation easyJet, united by our “Orange Spirit”.

The Team

This is a pivotal leadership role within the Ground Operations Delivery function, reporting to the Head of Ground Operations Delivery. As Ground Operations Services Senior Manager, you will oversee four key operational service areas: Baggage Services, Accessibility (PRM), Immigration and Fuel Supply Chain. You will lead the respective managers for each function, ensuring seamless coordination, regulatory compliance and outstanding service delivery.

You will act as a key link between the Ground Ops delivery team, Customer Experience, third-party providers and regulatory bodies—driving safety, operational excellence and continuous improvement to make life easier for our customers and our people.

Read on if you:

·Have proven leadership experience managing high performance teams, ideally within aviation or complex operational environments

·Enjoy leading teams, shaping strategy and driving improvement in a fast-paced environment

·Can be in our fantastic Luton head office 3 times per week

The Role

As Ground Operations Services Senior Manager, you will be responsible for end-to-end oversight of ground services, ensuring operational performance, regulatory compliance and a brilliant customer experience. You will:

·Oversee baggage, PRM, immigration and fuel supply chain operations

·Monitor SLAs, KPIs and drive service improvements

·Lead cost control and digitalisation initiatives

·Manage supplier performance and support contract activities

·Champion safety, compliance and a customer-focused culture

·Act as escalation point for operational disruptions

·Provide clear leadership and regular operational updates.

·Lead continuous improvement across four key domains, embedding AI and emerging technologies at the heart of our services, while fostering a culture of curiosity, innovation and experimentation.

What We’re Looking For

·7+ years’ senior experience in airport ground operations

·Strong knowledge of baggage, PRM, fuel and immigration processes

·Proven leadership of managers and cross-functional teams

·Experience with cost control, digitalisation and supplier management

·Excellent stakeholder management and communication skills

·Calm under pressure, with a passion for operational excellence and customer service

·Strong commercial awareness and regulatory knowledge (CAA, EASA, DfT, etc.)

Business Area

Ground Operations

Primary Location

United Kingdom-London-London Luton Airport

Organisation

Ground Operations

Schedule

Full-time

Unposting Date

26/02/2026, 11:59:00 PM