Hayley Dexis has an exciting vacancy for a highly motivated Office Administrator to join our well-established and experienced team based at our branch in Norwich. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone and using the full suite of Microsoft office applications such as Excel, Word and Outlook and Teams. Your role will also include accounts-based administrative tasks such as passing of purchase invoices, credit card expenses, and any other office duties as the role requires. You’ll be highly customer service driven and come from an office/administrative position. Our preference is for someone from a similar sector however are open to candidates from a wide range of backgrounds also. We’re looking for someone confident and proactive and who isn’t afraid to get stuck into a range of tasks. We have a close-knit team at Norwich, so you’ll be joining a brilliant team who work as a collective to hit our targets together. Working hours: 40 hours per week, Monday – Friday (08:00 – 17:00 or 08:30 – 17:30) Saturday Rota 1 per month (08:30 – 12:00) Key responsibilities as our Office Administrator: Answering incoming enquiries from customers. Administering enquiries and orders as part of the team. Entering sales orders and progressing purchase orders with suppliers Working within an experienced team to offer the best Customer Service Experience available. Progressing outstanding Sales and Purchase orders What we're looking for in our Office Administrator: Excellent communication skills and a good telephone manner Self-motivated, with strong organisational and time-management skills Ability to work independently and as part of a team Work well under pressure in a fast-paced environment Proficiency in Microsoft Officer What you'll get in return : From 23 days annual leave (plus public/bank holidays) increased with length of service Training provided through our own Hayley Academy Company pension Life Assurance cover (x2 salary) Wellness programmes Uniform and PPE provided Excellent opportunities and career prospects available The recruitment process: Our internal advert will close on Tuesday 10th March 2026. Shortlisted applicants with have an initial screening call with our Talent Acquisition Advisor. Candidates selected for interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. There may be an additional interview stage which will be confirmed to shortlisted candidates. Finally We know sometimes you might feel that you don't meet the criteria or have a burning question - we're here to help so please ask us! You can contact us here careers@hayley-group.co.uk. We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Office Administrator - we'd like to hear from you!