Customer Service Advisor Pay : £14.88 per hour, 37 hours per week, Mon-Fri Location: Northampton, One Angel Square NN1 1ED - Office based only Length: 12 weeks Opus People Solutions are recruiting on behalf of West Northamptonshire Council for Customer Service Advisor to join their Customer Service Centre team to provide support with Council Tax related calls during a busy period. During the Annual Billing cycle, the contact centre can experience a significant increase in the number of queries received in relation to Council Tax, therefore we are on the lookout for a true customer service champion who is happy to pick up the phone to answer any questions and help resolve queries. You will provide comprehensive, flexible and efficient telephone-based support to a key service area of West Northamptonshire Council. Key Responsibilities of this post: Provide a comprehensive advice and information service to a wide range of people in using appropriate online information applications and other data systems. Using knowledge and initiative, deliver the most appropriate and accurate advice and guidance to customers in the most suitable way, individually tailored to meet their specific needs. Comply with and actively support the Council's Equality and Diversity Agenda. Maximise personal productivity, minimise duplication and errors, and manage information efficiently and securely to reduce risk, through effective use of Office 365 and internal IT systems and applications. Skills, attributes and values we are looking for: Excellent verbal communication skills, enabling the effective and accurate delivery of advice and guidance. Excellent written communication skills in order to accurately update systems to record customer transactions/requirements and emails. Experience of working with the public face-to-face and/or on the telephone in a Customer Service environment with strong customer focus. Computer literate and understand how a Customer Record Management system works. Reliable team worker adopting a flexible and supportive approach in the workplace. Ability to work flexibly and change according to business priorities. Able to work well in a target driven environment. Able to deal with conflict effectively balancing customer's needs with business processes. Interviews will be held via telephone, with a start wc.19 th January 2026. If it sounds like you have what we are looking for then PLEASE APPLY today!