Do you have a passion for customer service?
Let's shape the railway together and develop your skillset!
We are looking for talented individuals who are passionate about delivering outstanding customer service.
As a Passenger Host, you are a key member of staff responsible for providing high-quality information to our customers, ensuring their safety, security, and well-being, while also protecting the revenue of Govia Thameslink Railway.
Your duties as a Passenger Host fall into three main categories: revenue protection, customer service, and security.
You will perform your duties professionally, ensuring customers possess valid tickets by conducting station and on-train ticket examinations at various locations, and taking appropriate action against those without valid tickets. You will work alongside contracted security officers, PCSO's, REO's, or BTP at stations or on trains to enhance safety for employees and customers.
Passenger Hosts work on a shift basis, covering unsocial and irregular hours, including weekends. Due to the nature of the shifts, you must reside in the local area and have access to independent transport to arrive at the station for your first shift and to work your last shift, as train services may not always be available.
Experience, Skills, and Requirements
* A proactive approach, coupled with passion and the ability to support and develop your team
* Exceptional customer service skills, consistently demonstrating role model behavior
* Experience managing customers effectively in challenging environments
* High numerical ability
* Effective communication skills, demonstrated through your application and assessments
* Confidence to make customer-focused decisions and follow instructions effectively
In return, you'll enjoy an interesting and varied work schedule within an environment that actively encourages learning and progression. You'll benefit from great company culture and industry perks, including comprehensive training, free travel on our network, privilege rate Oyster card, up to 75% off travel on other TOCs, a final salary pension, and much more.
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