Join the Team at Wollaston BMW - Service Advisor (BMW & MINI)
Location: Northampton | Full-Time | Competitive Salary + Bonus + Benefits
Are you passionate about premium vehicles and exceptional customer service? Wollaston BMW is looking for an enthusiastic and customer-focused Service Advisor to join our dynamic Aftersales team, representing two of the most iconic automotive brands - BMW and MINI.
About the Role
As a Service Advisor, you'll be the face of our Aftersales department - the crucial link between our customers and our workshop. You'll deliver a seamless service experience, ensuring every customer receives the quality, care, and attention they expect from a brand like BMW.
Key Responsibilities:
* Welcoming customers and managing their service journey from start to finish
* Accurately recording service and repair requirements
* Liaising with technicians and workshop control to keep customers updated
* Providing clear and transparent service quotations and invoicing
* Ensuring every customer leaves satisfied and likely to return
What We're Looking For
* Proven experience in a Service Advisor or similar customer service role (automotive experience preferred)
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, customer-driven environment
* Passion for delivering a premium service experience
* Strong IT skills and attention to detail
Why Join Wollaston BMW?
* Be part of a well-established, forward-thinking dealership group
* Work with two globally respected brands - BMW and MINI
* You will benefit from a holiday entitlement that rises with your length of service and you birthday off each year
* Continuous training opportunities at the prestigious BMW Academy
* Competitive salary, performance bonus, and a comprehensive benefits package
* And you'll e joining us just as we look forward to moving into our brand new state of the art premises on Bedford Road.
Ready to drive your career forward with BMW & MINI?
Apply now and take the next step with Wollaston BMW - where our mission is to deliver outstanding automotive services.