Job Title: Internal Sales Manager Function: Sales Reports to: Head of Sales - Lec Medical Location: Hybrid (Home / Warrington office) Glen Dimplex Home Appliances Aspiration & Purpose: Home of recognisable brands Stoves and Belling, generations of people have grown up with our home appliances in the heart of their kitchen. As a company, we are building a sustainable, innovative and market-leading branded cooking appliance business that our customers love and that’s driven by profitable growth. Engaged and high-performing colleagues underpin the success of these ambitions. United by our shared values and dedication to accomplish our long-term goals, we are excited by the creative and diverse thinking you could bring to help transform our business. Job purpose/summary: The Inside Sales Manager at Lec Medical plays a critical role in driving commercial performance across the business. This role is responsible for managing and developing key B2B customer accounts, driving sales and services within NHS accounts, supporting the external field sales team, and proactively developing new business opportunities across healthcare, laboratory, and other markets. The position acts as a central link between customers, field sales, and the wider team within Glen Dimplex Home Appliances (GDHA) to ensure excellent customer experience and sustained revenue growth. Key Accountabilities and decision ownership: Manage and grow a portfolio of B2B customer accounts, including NHS, private healthcare, laboratories, and distributors. Identify, develop, and convert new business opportunities through proactive outbound sales activity. Maintain accurate and up-to-date records within a CRM type system, ensuring the Sales Pipeline visibility, contact databases and forecasting accuracy are regularly updated. Collaborate closely with marketing to follow up on campaign leads, contribute to go-to-market initiatives and update Lec Medical LinkedIn page. Provide product guidance and application advice to customers, escalating technical queries where required. Monitor competitor activity, market trends, and customer feedback to support continuous improvement. Ensure a high standard of customer service, supporting retention and long-term account growth. Personal Attributes: Highly customer‑focused, with a passion for building long‑term, trusted relationships and delivering a consistently high standard of service. Commercially minded and results‑driven, with an appreciation of margin and profitability considerations when identifying opportunities and driving sustainable revenue growth. Strong collaborator, able to work effectively with external field sales, marketing, customer service, and wider internal stakeholders. Self‑motivated and resilient, comfortable working to targets and managing competing priorities in a fast‑paced sales environment. Excellent communication and influencing skills, with the confidence to engage professionally with customers at all levels. Well,‑organised and detail‑oriented, ensuring accuracy in quotations, CRM data, and sales pipeline management. Adaptable and open to change, with a willingness to learn new products, systems, and markets. Demonstrates integrity and professionalism, reflecting Lec Medical and GDHA values in all customer and internal interactions. Key Performance Objectives (KPO’s) (max 3): Revenue and Growth Delivery Customer Retention & Account Development Field Sales & Cross-Functional Support Skills, know-how & experience: At GDHA we are proud of our company Values which are our cultural cornerstones. In addition to role specific skills and experience (outlined below) all our colleagues should always: Think Customer / Care About People / Value Innovation / Keep It Simple. Candidate Profile: Experience in an internal sales, account management, or customer-facing role Demonstrable diligence in managing quotations, CRM data, sales pipelines, and forecasting. Strong IT literacy, including Microsoft Office and CRM‑based sales systems. Excellent communication, negotiation, and presentation skills, with the ability to engage professionally with customers at all levels. Highly organised, proactive, and able to manage multiple priorities in a fast‑paced environment. Why Apply? A genuine step into sales management – an excellent opportunity for an ambitious sales professional to broaden their commercial impact, influence strategy, and progress their career within a supportive management structure. A role designed to grow with you – benefit from structured onboarding, product and systems training, and ongoing coaching, with clear scope for the role to evolve in line with performance, ambition, and impact on the business. Join a strong market leader with exciting growth plans – be part of Lec Medical and GDHA at a time of continued investment, innovation, and growth across healthcare and laboratory markets.