Salary: £41,588 - 41,588 per year Requirements: Experience with HP, Dell, and IBM servers Knowledge of server provisioning and configuration Ability to troubleshoot hardware faults Experience in hardware support and maintenance Strong communication skills for customer interaction Experience working in a data centre environment Ability to work on a shift rota including nights and weekends Responsibilities: Perform break-fix server repairs and maintenance Support trainee data centre engineers as required Troubleshoot and arrange replacement for hardware faults Install and decommission redundant equipment Provide expert hardware support to team members Maintain proactive updates on customer issues and resolutions Collaborate closely with all members of the support team Manage all incoming calls and emails related to data centre support Liaise with onsite support engineers and other sites Coordinate with third-party suppliers for customer problem escalation Respond to customer inquiries within agreed SLA Follow escalation processes for support tickets Monitor progress of tickets escalated to second line support Technologies: Hardware IBM Support More: We are Bank of America located at 2 King Edward Street, London EC1A 1HQ. Our team is dedicated to providing high-quality technical support and customer service within a live Data Centre environment. We are offering a rolling contract with competitive pay rates starting at £19.85 per hour, with overtime rates available. We value collaboration and teamwork, ensuring that our engineers work closely together to deliver effective solutions. last updated 8 week of 2026