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Information Technology Support Engineer, ross-on-wye
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Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
9
Posted:
10.06.2025
Expiry Date:
25.07.2025
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Job Description:
Location: MOD Hereford: Hereford - Hereford HR4 7DD
Contract Type: [Contract] until 28th of November 2025
Clearance Required: SC Clearance (Security Cleared)
Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:
* Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
* Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
* Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
* Process IT equipment disposals in line with contractual obligations.
* Replenish IT lockers as needed.
* Support hardware rollouts, deployments, and break-fix activities.
* Flag potential service issues or improvement opportunities to the team leader.
* Adhere to all site regulations and internal processes.
Essential Experience & Skills:
* Strong working knowledge of Windows OS and Office 365.
* Experience with Intel-based hardware and device maintenance.
* Hands-on experience with hardware troubleshooting, rollouts, and deployments.
* Confident working with laptops, including setup and imaging.
* Excellent communication and organisational skills.
* Ability to work independently and manage tasks efficiently.
Additional Requirements:
* Active SC Clearance is required for this role
* Previous experience working in secure or government environments is a plus.
Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.
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