Overview
Tesco UK • Newport • Apply by 19-Sep-2025
Availability Window
Days From time To time Wed 05:30:00 14:30:00 Fri 14:30:00 23:00:00 Sat 14:30:00 23:00:00
Shift Leader pay starts from £14.76 per hour and increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The period of time in the week we’d like you to be available to work are the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times we advertise, we’d still love to hear from you.
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Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Responsibilities
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
* There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
* Development opportunities with ongoing learning and award-winning training to help you build your career
* Inclusive environment where everyone’s welcome
* Your voice matters, and we’ll listen to your ideas and opinions
* Wellbeing support and resources
* Colleagues are supported by a pension with matching contributions and life cover
* Benefits to suit you, including discounts and schemes
* Uniform provided and policies to support you for life’s moments
* Access to colleague networks for a range of backgrounds
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague discounts with the Clubcard scheme
* Free wellbeing resources
* Life cover and pension with company contributions
* Flexible benefits to suit you
* Uniform provided and family-friendly policies
* Colleague networks and accessibility information
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and breaks
* Opening and closing the store and completing duty cover, ensuring safety
* Being the go-to person for colleagues in the absence of a manager
* Maintaining a clean, tidy, and well-presented store
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive
* Providing great customer service by listening to customers
* Keeping the team informed of communications and updates
* Staying knowledgeable about store performance and looking for improvements
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues for great service
You will need
* To be a great role model with thoughtful customer service
* To build strong relationships with colleagues and foster an inclusive team
* To communicate clearly using various methods
* To lead in the absence of the Store Manager
* To be adaptable and make good decisions in changing situations
* To motivate the team to exceed expectations
* To be curious and look for ideas to serve customers and communities
About us
Our vision is to become every customer’s favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.”
Diversity, equity and inclusion (DE&I) at Tesco means everyone should feel represented and able to be themselves at work.
We are proud to be accredited Disability Confident Leader and support an accessible recruitment process. For accessibility information please read our pages.
Please note: Tesco will recruit individuals who meet school leaver age requirements. We can discuss flexible working during your application.
We may close roles earlier than the advertised end date to manage applications. Feedback is offered to candidates who attend interviews.
For more information about us please visit www.tescoplc.com
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