We’re looking for an IT Support Team Lead / 3rd Line Engineer to take ownership of our support function and help improve IT operations and infrastructure.
You’ll lead the day-to-day IT support team, act as the senior escalation point for complex technical issues, and contribute to infrastructure improvements including an on-premise to Microsoft Azure cloud migration.
Working closely with the Platform and Engineering teams, you’ll ensure support runs efficiently while they focus on platform development and DevOps initiatives.
Your Responsibilities
* Lead the IT support team and manage day-to-day operations
* Act as the 3rd line escalation point for complex issues
* Manage ticket queues and allocate workloads
* Oversee end-user support across hardware, software, networking and cloud
* Contribute to infrastructure improvements and Azure migration projects
* Build and document support processes and automation
* Mentor junior engineers and support team development
Infrastructure: VMware (vCenter / ESXi), Dell servers & storage
Operating Systems: Windows 11, Windows Server 2019+, Ubuntu
Networking: Firewalls, OS10 switches
Database: Basic MS SQL administration (backups, instances, maintenance)
Security: Patch management, antivirus, 3-2-1 backup strategies
Nice to Have
* AWS Cloud
Location
On-site – 5 days per week initially
If you're a hands-on IT Support Team Lead or senior 3rd Line Engineer looking to take ownership of a support function and help drive infrastructure improvements, I’d be keen to speak. Apply directly or reach out to discuss the role in more detail.
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