The Property Managers Assistant supports the Lettings & Property Management team in delivering efficient, compliant and high-quality management of residential rental properties.
This role is responsible for assisting with day-to-day property management duties, maintaining excellent communication with landlords, tenants and contractors, and ensuring compliance with current UK lettings legislation.
The successful candidate will be highly organised, proactive, professional, and customer-focused.
Key Responsibilities
Property Management Support
* Assist with the management of a portfolio of residential properties.
* Log, coordinate and monitor maintenance issues and repairs.
* Liaise with approved contractors and obtain quotations.
* Ensure works are completed within agreed timescales.
* Update property management software accurately and promptly.
* Assist with property inspections and follow-up actions.
Tenant Liaison
* Act as first point of contact for tenants regarding maintenance queries.
* Respond to enquiries via phone, email and in person in a professional manner.
* Support tenancy renewals and tenancy amendments.
* Assist with check-in and check-out procedures.
* Help manage deposit return processes in line with regulations.
Landlord Support
* Provide updates to landlords regarding repairs and tenancy matters.
* Assist with preparation of reports following inspections.
* Ensure landlord instructions are followed accurately.
Compliance & Legislation
Assist in ensuring all managed properties comply with current legislation, including but not limited to:
* Gas Safety Regulations
* Electrical Installation Condition Reports (EICR)
* EPC requirements
* Smoke and Carbon Monoxide Alarm regulations
* Right to Rent checks
* Deposit Protection compliance
* The Housing Act 1988 and subsequent amendments
Maintain accurate compliance records and chase documentation when required.
Administration
* Prepare and issue letters, notices and documentation.
* Manage tenancy move ins & check outs
* Maintain accurate digital and paper filing systems.
* Support arrears chasing where required.
* Assist with utility notifications and council tax updates.
* General office administration as required