JOB SUMMARY
Reporting to the Logistics Operations Supervisor, this associate position will play a critical role in exception management and upholding strong relationships with each logistics partner. The associate will be responsible for resolving and escalating shipping exceptions and questions in a timely and professional manner. Along with managing warehouse inventory and loads to reduce aging and maximize client experience.
The candidate's attitude, skill set, and ability/desire to learn are more important than the specific experience set defined above. We are looking for people with great attitudes who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves fast and has high expectations for everyone on the team.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
1. Act as a primary liaison between logistics partner(s) and internal frontline teams regarding shipping disputes and questions
2. Day-to-Day exception management of logistics-related activities, including shipping discrepancies
3. Work with cross-functional teams to support continuous improvement across all BSTK functions
4. Manage and escalate reports for aged warehouse inventory and loads
5. Develop and maintain SOP’s related to the role
6. Manage carrier contact lists for B-Stock teams
7. Responsible for order tracking, inventory, and equipment management to support daily operations and meet business requirements
8. Cross-train on other associate responsibilities to provide coverage when needed
9. Perform special projects or analysis as requested
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
10. 1+ year of customer service experience, primarily with phone and email support
11. Highly organized individual with strong attention to detail
12. Strong written and verbal communication skills
13. Demonstrated experience in Microsoft Office Suite, with Excel experience preferred
14. Strong problem-solving skills with the ability to ask probing questions to come to a resolution
15. A self-starter with the ability to work effectively in a remote environment
16. Ability to think critically and solve problems quickly and accurately
17. Ability to work in a team-oriented and fast-paced environment
18. Positive attitude and eagerness to learn
19. Ability to work a flexible schedule on occasion
20. Bachelor's Degree or Associate Degree preferred
PREFERRED QUALIFICATIONS, JOB SKILLS, AND ABILITIES
21. Previous experience working with logistics/transportation brokerage
22. Experience using Transportation Management Systems and Customer Relationship Management systems
The pay rate for this role will range between $24.05 to $28.85, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
23. Competitive compensation packages, including bonuses and options
24. Medical, dental, and vision benefits
25. Paid Time Off & matching 401(k)
26. Support for continuing education
27. Team off-sites, social events, and extracurricular activities are a staple
28. Snacks, drinks, and the occasional box of donuts