Job Description
Leasehold AdministratorLocation: Eastleigh (after probation hybrid working, with Monday and Friday at home)Salary: £36,980 P/AHours: Monday to Friday, 37 hours per week.Contract: this is a temporary contract of at least 3 months, with potential to remain on a permanent basis - however, this is not guaranteed.Our client, a leading housing provider, is seeking an experienced Leasehold Administrator to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused.You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management.Key Responsibilities...
* Manage a wide portfolio, taking full responsibility for all aspects of leasehold management.
* Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities.
* Support the Leasehold Administration team with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary.
* Support Section 20 and QLTA consultations and manage responses.
* Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes.
* Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken.
* Resolve complaints and enquiries promptly and effectively.
Skills & Experience...
* Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers.
* CIH or RPM qualification (or willingness to work toward one).
* Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders.
* Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges.
* Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management.
* Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact.
Why Join Our ClientThis is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents.How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on /email your CV to .