About The Role
Reporting to the Equipment and Mobilisation Manager, the Field Service Coordinator (Equipment Maintenance) is responsible for coordinating the workload of two in-house Field Service Engineers, as well as overseeing subcontracted engineering providers across the UK. The role ensures all work is completed to a high standard, while maintaining customer satisfaction and meeting expectations.
Key Responsibilities
* Manage and coordinate maintenance activities for over 500 items of waste handling equipment (WHE), including compactors, balers, and other specialised equipment located on customer sites under fully inclusive rental contracts
* Oversee the maintenance, repair and inspection of an additional 200 customer‑owned assets covered under service contracts
* Ensure all equipment is maintained in line with safety, compliance and cost‑efficiency standards
* Monitor and report on equipment performance, parts availability and maintenance costs
* Identify opportunities for cost savings, operational improvements and enhanced service delivery, as well as training needs within the team and subcontractors to ensure high performance and compliance
* Review engineer worksheets for completion
* Build return visits, further works, modifications, major overhauls and refurbishments into the planning schedule
* Help plan monthly preventative maintenance schedules to ensure that the WHE continue to operate safely and efficiently with minimal downtime
* Allocate resources to respond to breakdowns of equipment, ensuring communication between engineers/sub‑contractors and customers is always maintained
* Audit sub‑contractors to ensure compliance with company policies, technical ability and safe working practices
* Review and, where necessary, evaluate the outcomes of services and breakdowns
* Provide technical support to Key Account Managers across the business
* Attend customer sites where required to investigate and resolve maintenance‑related issues
Skills And Experience
The ideal candidate will come from an industrial‑based background with experience of maintaining recycling and waste management equipment, such as balers and compactors.
* Time served or highly experienced in the methodology and requirements of repairs and maintenance of waste handling or associated equipment
* Understanding and experience of electrical circuits and testing/diagnostics on 3‑phase equipment
* Understanding and experience of hydraulic circuits and testing/fault finding
* Experience of mechanical engineering, fabricating & welding
* Experience of maintenance documentation and legal requirements
* Knowledge and experience of producing/reviewing risk assessments and method statements
* Ability to multi‑task and delegate/escalate, where appropriate
* Excellent face‑to‑face customer service and negotiating skills
* IT literate with ability to use computer‑based systems e.g., Microsoft Office/CRM/ERP with excellent attention to detail
* Excellent written and oral communications with the ability to communicate clearly and concisely at all levels
* Must have a ‘can do’ attitude and be flexible, resourceful, and able to work on own initiative with rapid, clear decision making
* A full UK driving licence, as some travel will be required
Qualifications And Knowledge
* Relevant technical qualification
* Relevant Health & Safety qualification
* Evidence of recent training / learning
* Demonstrate technical knowledge and competencies across the Electrical, Mechanical & Hydraulic arenas in recycling/waste management or a relevant industry
* Experience of planning and organising maintenance tasks
* Experience of delivering Operator Training/toolbox talks/briefings
About You
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
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