Operations Manager Location: London – hybrid in office 2 days per week Incisive Health is an award-winning healthcare policy, public affairs and communications consultancy with a presence in UK, European and International markets. The programmes and campaigns we develop change policy and transform lives, we know how to deliver the results that matter for our clients - and ultimately - for the patients they serve. Proudly part of Inizio Evoke, a global health marketing, communications, and transformation platform unlocking growth through data-driven insights and human centricity. We are purpose-built to make Health more human™. We are currently looking for an operations manager to support our team of consultants across the business. As a natural communicator and problem solver, you will have experience working in a consultancy environment and support us with resourcing, staffing, vendor/contract management, culture, wellbeing and training initiatives, and general project management. You will collaborate with other operations personnel across the Inizio Evoke network, and report directly to Incisive Health's leadership team. Job responsibilities include: General organisational Development Support leadership team with change and project management Support operational committees in the updating and roll out of business policies Oversight of on/offboarding of team members in collaboration with team assistant, HR and IT Support workstreams on Learning & Development, Marketing and Culture and Wellbeing to coordinate trainings and events Resource management Work with leadership team and finance to support resource decision making Generating and analysing staff utilisation reports Support change management to new finance and resource systems Liaison with contingent workers - developing contracts and invoice management Team support Reporting on lobbying activities to Public Affairs Board & Scotting of Lobbying Register Trouble shooting IT issues Who you are; As well as experience working in a consultancy environment, essential requirements include: Confident communicator and relationship builder Proficient in Microsoft Office suite, particularly excel Familiar with Zoom, MS Teams, and IT ticketing systems (desirable) Quick to learn new systems/software with relative ease Comfortable with in-office and virtual meeting tech First Aid and/or Fire Warden qualified (or willing to train) Experience in onboarding and people-focused practices Highly organised with strong attention to detail Able to work strategically and collaboratively at all levels Experience with consulting business practices, resource management Finance administration e.g. raising POs, invoicing Benefits: Generous annual leave Contributory company pension scheme Employee Assistance Program (EAP) Work where you work best (hybrid working policy) Various health and wellbeing benefits available Online training platform/programs Discretionary bonus scheme Community action focussed programs Cycle scheme We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. LI-SB