As part of the Barretts IT Department, this role focuses on delivering quality support to staff across the Group. Based in the IT Department Office, you'll handle 1st line staff issues via phone and the ticketing system, working closely with IT colleagues and receiving in-house training on motor industry systems. Adaptability and a willingness to learn new technologies are key, making this an ideal position for those who enjoy problem-solving and developing their IT skills.
Key Responsibilities:
* Provide first-line technical help by answering calls and handling support tickets.
* Diagnose and solve issues on Windows 11 and iOS devices on a day to day basis
* Assist with new hardware deployment.
* Fix and refurbish hardware in the IT workshop.
* Monitor important IT systems like antivirus, firewall and device management.
* Assist with developing the use of AI within the Group.
Candidate Profile:
* Basic knowledge of IT best practices, and how Computers and Networks work.
* Eager to learn how IT services shape an organisation and gain experience supporting users with networking, printing, email, and a range of software applications.
* A problem solving mindset. Keen to analyse issues, make informed decisions and take appropriate action.
* Able to explain technical issues simply, communicate well with all staff, and remain calm in fast-paced situations.
* Keep UpToDate with technology and IT support trends.
Placement:
* ·Training will be provided both internally and externally when required.
* Full-Time, Permanent.
* 8:30-5pm Mon-Friday, Sat on rota 8-12
Company Benefits:
* 32 days annual holiday (includes 8 bank holiday days)
* Welcome pack & company induction.
* Discounted servicing & parts across the Group
* Annual staff social events
* Barretts Summer Ball (held every 2 years)
* State of art working environment
* Paperless environment, including electronic clocking, write ups and resources.
About Barretts:
In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal, and first-class customer service across Kent. Barretts has evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas. We pride ourselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly. Barretts combine traditional values of the past, with the cars of today. With pay plans that reward you and a management team that will support you throughout, it’s a great opportunity for an ambitious candidate.
Closing Date 21/08/2025
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Reg Office: Broad Oak Road,Canterbury,Kent,CT2 7PQ
Reg. Company Number: 349070
VAT Reg. No. GB201032351
Barretts of Canterbury Limited (FRN 303895) is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them, either a fixed fee or a fixed percentage of the amount you borrow.For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. Barretts of Canterbury Limited is authorised and regulated for General Insurance distribution purposes by the Financial Conduct Authority. You can check this by visiting www.fca.org.uk
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