Home Ownership Officer needed inLewisham, £21.45ph PAYE - Reference: RQ1535292
Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.
Issue Section 20 Notices and keep robust records of each contract.
Deal with leaseholder enquiries via email, telephone, and face to face.
Issue bills using Word templates and Excel mail merge.
Build good working relationships with the local Tenant and Residents Associations and attend out of hours meetings when required.
Respond to correspondence and complaints and provide drafts for members enquiries.
Identify and record details of vulnerable residents, signpost residents for support as required.
Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases. Carry out home / estate visits / inspections in a lone working capacity as required.
Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
Keep up to date with all relevant legislation and good practice issues relating to the role.
Engage in generic team duties such as manning the wider te...