ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: As the Director, Service Excellence, Engineering you will lead our Service Excellence Engineering function for the group. You will have accountability for all IT service strategy functions, specifically Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface for IT Service Engineering stakeholders across all lines of business and group technology functions Functionally responsible for IT Service Strategy operating model and strategy ITIL service governance framework, including Service Transition, Service Strategy & Design, Asset Management Responsible for compliance with COBIT Control Library, assurance and testing Driving Technology Service Improvement Plans to drive service effectiveness Lead groups Technology Data Office, responsible for driving core CMDB, data mapping process and asset management controls (Hardware Asset Management / Software Asset Management) Lead and drive the delivery of Service governance, core control framework and regulatory adherence Partner with business to plan and run the IT Service Strategy budget across both BAU opex and all capex investment programmes Partner with Group Enterprise Service data platform and tooling, driving requirements and automation Regulatory/Risk and control oversight across technology Leads design, implementation and operation of dedicated service management policies, process and procedures Group reporting, key control and risk management WHAT YOU'LL BRING: Proven technology experience designing, operating and running globally diverse teams Experience leading large, global, multi product service teams, platforms and stakeholders Comprehensive knowledge of IT Service Management, ITIL control framework and data governance Significant people management, leadership and stakeholder management experience Executive client and senior stakeholder management Experience of driving business and technology strategic change initiatives Experience working in a complex, international, changing and matrix reporting environment LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.