Control Room – CCTV Operative
Join our security team at Guinness at Old Brewer’s Yard, a flagship site in the heart of Covent Garden. As a key part of the security operation, you will play a critical role in safeguarding the venue, its people, and its assets, ensuring a secure and welcoming environment at all times.
Location
Guinness, Old Brewer’s Yard, Covent Garden, WC2H 7LT
Compensation
£16.80 per hour
Shift Pattern & Working Hours
4 on 4 off, averaging 42 hours per week (day, night, early, and late shifts). Rotational shifts including weekends and bank holidays.
Contract Type
Permanent, Full‑Time
What You’ll Be Doing
* Site Security & Patrols – Conduct internal and external patrols, monitor high‑risk areas, manage access control, issue ID cards, and maintain key registers.
* CCTV & Systems Monitoring – Operate and monitor CCTV systems in line with SIA and GDPR regulations; respond to alarms and fire panel activations using the P2D 360 and tagging systems.
* Incident Response & Reporting – Provide first‑line incident response, including first aid if needed; carry out searches, escalations, and complete incident reports accurately.
* Customer Service & Communication – Professionally meet and greet staff, contractors, and visitors; maintain radio comms and manage calls and emails as part of a high‑performing team.
* Compliance & Administration – Maintain daily logs and documentation in line with Sodexo and Diageo policies; support audits and contribute to inductions.
* Flexibility & Training – Work across a 24/7 operation, including weekends and short‑notice shifts; attend training and assist the security manager and lead as required.
What You Bring
* Licensing & Compliance – Valid SIA Door Supervisor and CCTV licences are essential.
* Experience – Prior experience in hospitality, bar, or event security; premium venue experience is desirable.
* Technical Knowledge – Competent with CCTV and access systems; familiar with venue safety procedures and incident protocols.
* Skills & Abilities – Excellent communication, calm under pressure, with strong conflict management skills.
* Professionalism – Smart appearance and a customer‑first approach with a good understanding of licensing and compliance.
* Flexibility – Able to work across all shift types, including weekends; First Aid trained or willingness to be certified.
Additional Information
* Shift Pattern: 4 on 4 off (average of 42 hours per week)
* Rotational mix of day, night, early, and late shifts
* Overtime available
* Check your local transport options: Plan Your Journey | Traveline – use WC2H 7LT as your destination
What We Offer
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in sustainable food and valued experiences, we believe in doing good business in a good way. From corporate sites to universities, hospitals to stadiums, our mission is to transform the everyday into the extraordinary for everyone we serve.
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