Service Lifecycle Management Oversee the design implementation operation and improvement of IT services
Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs
Service Strategy Develop and implement service strategies places and processes to improve service delivery and customer satisfaction
Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality
Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future demands
Continuous Improvement Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction
Incident and Problem Management Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues
Change Management oversee change management activities related to IT services ensuring the minimal disruption to business operations
Service Reporting produce regular service performance reports and communicate findings to stakeholders
Budget Management Managed service budgets ensuring cost effective delivery of services
Compliance and Risk Management Ensure IT services comply with relevant regulations policies and standards and manage associated risks
To be successful in this role you should meet the following requirements
8 Years of total IT experience with 5 years of relevant IT Service Management experience
Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent
ITIL PMP or other relevant certifications are highly desirable
Strong understanding of IT service management frameworks and best practices
Excellent communication and interpersonal skills
Ability to collaborate effectively with cross functional teams and stakeholders
Strong analytical and problem solving skills
Experience in managing service performance matrices and KPIs
Knowledge of incident problem and change management processes
Budget management and financial acumen
Knowledge of distributed compute systems especially virtualization platform is preferred
Skills
Mandatory Skills :Major incident management, Stakeholder Management
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