Join to apply for the Sales Operations Analyst role at Back on Track! Solutions
We’re looking for a Sales Operations Analyst to join our UK&I team. This key role supports our commercial teams by improving operational efficiency, ensuring data accuracy, and delivering performance insights. Reporting to the Global Operations & Analytics Manager, you’ll help implement global strategies locally, with a focus on CRM optimisation, automation, and data‑driven decision‑making.
Responsibilities
* Support daily sales operations, including case management, delivery workflows, and CRM troubleshooting.
* Resolve issues quickly to minimise disruption.
* Drive process improvements and support training to enhance tool adoption.
* Maintain accurate data in Salesforce CRM and CPQ systems.
* Support process rollouts with clear documentation and communication.
* Collaborate globally to ensure consistency and best practices.
* Identify opportunities to automate tasks and streamline workflows.
* Use AI tools to improve forecasting, lead scoring, and reporting.
* Work with global teams to implement scalable automation solutions.
* Support pricing governance and policy compliance.
* Assist with internal audits and identify areas for training or improvement.
* Deliver timely reports on sales performance, forecasting, and pipeline health.
* Maintain dashboards that provide actionable insights.
* Respond to ad‑hoc analysis requests from cross‑functional teams.
* Partner with Sales, Product, Finance and Tech teams to support strategic goals.
* Act as a bridge between UK&I and global operations to ensure regional needs are met.
Qualifications
* Bachelor’s degree (preferable but not essential).
* Experience in an analytics or operations role.
* Knowledge of Microsoft Power BI & Tableau.
* Strong problem‑solving and analytical skills.
* Demonstrates initiative, integrity and strives for continuous improvement and learning.
Benefits Package
* Hybrid working – 2 days in the office – London based.
* Great compensation package and discretionary bonus plan.
* Core benefits including pension, Bupa healthcare, ShareSave scheme and more.
* 25 days annual leave with 8 bank holidays and 3 volunteering days; additional leave available for purchase.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Marketing Services
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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