Help Desk Team Leader – Bracknell - 6 Months Contract (Immediate Start) Location: Bracknell Basic Salary: £32k - £35k Per Annum Hours of Work: Monday - Friday 9am-5pm A World Leading Service provider who operates on an international scale is looking for a Help Desk Team Leader based in Bracknell area working for the large corporate building. This role is with the hours of Mon-Fri 9am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk as well as managing a helpdesk team before; plus using CAFM experience and dealt with planning reactive. Key Responsibilities: * To manage the day-to-day performance of a small team of Helpdesk Operatives ensuring the continuing achievement of SLA targets. * To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. * To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner. * The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement. * In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to se...