Job Description
Position: Senior Technical Writer
Location: Central London (Hybrid/Remote)
Client: Global Leading Medical Devices
Type: 12 months Contract
Responsibilities
* Write, edit, and maintain high-quality technical documentation and end-user guides for Digital Technologies products.
* Develop clear, engaging communication materials through Intercom to highlight product features and benefits.
* Manage the publication and regular distribution of user-facing communications.
* Review and ensure quality control of technical specifications, brochures, and related materials.
* Lead and support a growing team of technical writers.
* Own and maintain customer FAQs, pre-sales content, and help articles.
* Safeguard and document proprietary knowledge, value, and intellectual property (IP).
* Define and enforce in-house standards for terminology, tone, and writing style across all user-facing materials.
* Promote writing excellence through training sessions, knowledge sharing, and editorial guidance.
Main Requirements
1. Minimum 2 years of experience writing or editing technical documentation.
2. Experience with Intercom (or similar customer support platforms)
3. Previous experience in a writing or...