Our client, a leading name in the luxury fashion industry, is seeking an experienced Customer Care Professional to join their dynamic team to cover some team annual leave during a busy time. This is an exciting opportunity for a seasoned customer service professional who thrives in a fast-paced environment and is passionate about delivering outstanding support.
Job Title: Customer Care Executive
Contract: Temporary
Pay: £15-£16
Hours: 10am-6pm
Duration: 11th-26th August
Location: Victoria, London
In this role you will be responsible for the day-to-day management of the Customer Care requests across e-commerce and retail. You will provide a proactive and exceptional customer service experience, taking ownership of the customer service portal, tracking, and following up on daily requests.
Managing all online customer queries via email, telephone, and live chat, resolving any order discrepancies including exchanges and refunds when needed. Ensuring they are adhered to in a timely manner
Advising customers on the product options available, fully engaging with customers online, by phone, WhatsApp and on social media
Assist customers with placing orders and managing order-related queries
Update customer profiles accurately
Work collaboratively with team members and other departments to ensure consistent and high-quality customer service
Effectively and closely manage orders from VIP clients, including special made-to-orders requests
Monitor and measure the current customer service experience, collecting feedback and providing feedback to management team
If required offer operational support to warehouse which includes mainly procedures around online orders; returns; faulty items
What are we looking for?
Previous experience in a customer service role is essential, preferably in a fashion / ecommerce / retail environment
Previous experience working with MS Office, Shopify and Zendesk is required
Confident and an exceptional communicator who is articulate in written and spoken English
Ability to multi-task, stay patient and remain calm under pressure
A good team player, who can also work autonomously
A flexible individual with a can do attitude, enthusiasm and good initiativeAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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