Employer Royal Free London NHS Foundation Trust Employer type NHS Site North Middlesex University Hospital Town London Salary £29,179 per annum inclusive of Outer HCAS Salary period Yearly Closing 23/03/2026 23:59
Band 2 Patient Pathway Assistant
Band 2
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
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We are seeking to appoint a highly motivated dynamic and enthusiastic candidate to the role of Patient Pathway Assistant within the Women's Admin department to give a high level of patient service.
You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
The Role of the administrative assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Maternity and Gynaecology Department. This includes booking clinic appointments, chasing results, working with Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting the MDT team in managing the diagnostic patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.
Main duties of the job
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
Provide cross cover within the team as and when required.
Work flexible hours as required by the needs of the service.
Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
Follow Trust escalation policy if patients require cancellation.
Ensure all paperwork is filed in the patient’s notes as per Trust policy.
Train other staff members as required in the role.
Proactively manage workload and amend practices, within remit, to improve the processes and patient experience.
To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients. This includes working with identified external contacts and stakeholders.
Working for our organisation
North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond.
Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing.
We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.
Detailed job description and main responsibilities
The Role of the Patient Pathway Assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Antenatal & Gynaecology department. This includes booking diagnostic clinics, chasing results, working with Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting the MDT team in managing the diagnostic patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner. Booking Antenatal referrals, sitting Front line and patient facing roles.
After several years of ever closer working, North Mid and Royal Free London are planning to come together as one organisation to enable them to go further and faster in improving services for patients and the health of the local community than they can achieve separately. The merger of North Mid into the RFL group is currently expected to take place on 1 January 2025, subject to NHS England and Secretary of State approval.
Person specification
Education and qualifications
* Educated to GCSE or equivalent
* Level 2 Literacy and Level 2 Numeracy Functional Skills
Skills and abilities
* Demonstrate ability to pay attention to detail, reliably check and record data and be able to self-check completed work
* Demonstrate excellent communication skills with all levels of staff and patients
* Ability to work under pressure/meet tight deadlines whilst delivering high quality work
* Good organisational and administrative skills
* Computer/keyboard skills in MS Word and Excel
* Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
* Awareness of patient pathways
Experience and Knowledge
* Experience of healthcare administrative systems and processes
* Experience of working within a multi-disciplinary team
* Experience of working with the general public
* Ability to maintain a professional approach at all times
Values
* Demonstrable ability to meet Trust values
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
* Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
* Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
* Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Sharinne Griffith Job title Deputy Service Manager Email address s.griffith1@nhs.net Telephone number 020 8887 3939
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