Overview
Job Title: Shop Supervisor (Retail & Post Office)
Location: Leeds, West Yorkshire
Job Type: Full-Time
Salary: 33500 GBP to 38000 GBP based on experience
Start Date: 07 November 2025
We are looking for a reliable and enthusiastic Shop Supervisor to join our team at our busy retail store, which also includes a Post Office counter. This is a hands-on role where you’ll be responsible for the day-to-day running of the shop floor, supporting the team, delivering excellent customer service, and ensuring smooth and compliant operation of Post Office services.
This is a fantastic opportunity for someone with strong leadership skills and a background in retail, who is also confident in working in a regulated environment like the Post Office.
Responsibilities
* Retail Shop Duties
o Supervise daily operations on the shop floor, including opening and closing duties.
o Lead and motivate a small team of shop assistants.
o Monitor legal and safety compliance to manage and avoid operational problems and uphold shop standards, including cash management and stock control.
o Handle customer queries and resolve issues promptly and professionally.
o Ensure the store remains clean, organised, and welcoming at all times.
o Monitor sales and assist with promotional displays.
o Complete cashing-up procedures and ensure accurate handling of money.
* Post Office Duties
o Oversee and support the delivery of Post Office services including mail handling, bill payments, banking transactions, and identity verification services.
o Ensure compliance with Post Office procedures and security regulations.
o Assist or cover the Post Office counter when trained and authorised.
o Support Post Office audits and reporting requirements.
o Maintain accurate records and ensure customer data is handled confidentially.
What We’re Looking For
* Previous experience in retail, ideally in a supervisory role.
* Strong customer service and communication skills.
* High attention to detail and a strong sense of responsibility.
* Ability to work under pressure and manage a busy store environment.
* A proactive, hands-on approach to problem-solving and team management.
* Willingness to undertake Post Office training and compliance checks (if not already trained).
Desirable (but not essential)
* Previous experience working in a Post Office or in a regulated customer service role.
* Knowledge of cash handling, security procedures, and health & safety in a retail environment.
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