Reservations, Events & Office Manager
Boisdale is a Great British Restaurant Group with live Music
(Based at Head Office, Victoria, Eccleston Street, SW1)
Well established & iconic independent restaurant that offers exquisite food within two very successful venues.
Reservations, Events & Office Manager Benefits:
A competitive target salary is £45000, made up of House + Tronc
Eligible to participate in the company discretionary bonus scheme
Membership commission
Monday Friday (shift patterns with occasional weekend as business may require)
Based in Victoria easy commute from most areas in London
Very stable team & operation
Reservations, Events & Office Manager Responsibilities:
Responsible for the Reservations & Events team
Support Group Head of Sales & Business Development
Oversee the day to day running of the central reservations office
Promote & maximise the occupancy and revenue of all restaurant & private dining spaces
Effective supervision of the Assistant reservations & events manager, event Coordinator, reservation & reception teams including the doorman
Ensure seamless execution of events to exceed client expectations - we have numerous private rooms & events spaces accommodating bookings from 6 - 550 guests!
Producing function sheets and coordinating all aspects of an event enquiry
Managing a busy phone line assisting guests with booking requests always maintaining an excellent telephone manor & remaining calm under pressure
Fast & efficient in managing 6 email accounts, ensuring guests are replied to quickly and all third-party booking & event requests are processed accurately
Management of reports for Reservations & Events
Support of the Booking systems, Music ticketing platform, confirmations, deposit payments
Maintaining an excellent and proactive relationship with event and venue agencies
Oversee the Boisdale Club membership together with the wider Reservation & events team
Have a pro-active role in recruiting new Boisdale Club members for the group
Generally assisting with the positive progress of Boisdale as a Restaurant, Event & Music business.
Assist with hosting Events when required
Knowledge Quadrenet, DBX, OpenTable, collins, design my night and/or other reservation systems is required
Hands On approach - A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team to deliver a best in class guest experience.
Solution orientated & an ability to multitask is essential!
Enthusiastic team player with a guest focused approach and excellent attention to detail.
Responsible for delegating staff rotas
Procurement of office sundries
All applicants must have fluent written and spoken English
What we do offer in return.
A competitive target salary is £45000, made up of House + Tronc
Bonus scheme & Membership commission
Excellent opportunities to progress within the company
Refer-a-friend cash incentive scheme
Discount on high end retail stores
50% on restaurant dining for up to 4 covers
Pleasant & stable working environment with low staff turnover.
Free meals on duty
Childcare schemes
Opportunities to train, WSET, Health and Safety, Food and Drinks Certificates
Cycle to work Scheme
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