A financial services company based in Cardiff is seeking a Training Manager to oversee the training strategy for Customer Service Advisors. This role will involve designing blended learning programs and managing talent pathways for future leaders within the team. The ideal candidate will have a proven background in training within a contact centre or FCA regulated environment and a strong grasp of learning principles and instructional design methodologies. The position comes with benefits like private healthcare, enhanced parental leave, and a generous holiday package.
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