Connect Appointments are seeking a proactive and detail-oriented Customer Service Advisor to serve as the key point of contact between our client's company, external carriers, and customers.
What's on offer?
Temporary to permanent opportunity
Working five days per week, from 9am to 5:30pm
Paid at £12.25 per hour
A range of company benefits
A friendly, inclusive, and supportive team
Opportunities for growth and developmentAs a Customer Service Advisor, you will:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Track orders, handle delivery updates, and resolve complaints or delays
Provide product and service information, ensuring a high level of satisfaction
Liaise with logistics carriers to schedule pickups, track shipments, and resolve delivery issues
Communicate shipping updates to customers and internal teams
Assist in processing orders and returns
Maintain up-to-date records of customer and carrier transactions
Prepare reports on customer feedback, delivery metrics, and service trends
Support the team with data entry, documentation, and filing tasksWhat we're looking for?
The ideal candidate will ensure smooth communication, timely problem resolution, and efficient handling of both customer queries and carrier coordination, while managing related administrative duties.
Previous experience in customer service or a similar role
Excellent communication skills and a customer-first attitude
A keen eye for detail and a knack for solving problems
The ability to multitask and stay organised in a fast-paced environmentReady to take the next step in your career? Apply now or get in touch with the team at Connect Appointments on (phone number removed) to find out more.
CALIV