Job Description
Our Client
We have the pleasure of working with a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers
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With the planned retirement of a long-serving team member, they are hiring a Technical Service Support Manager to lead their service function into its next phase — combining field engineering leadership, technical coordination, and internal capability development.
Purpose of the Role
This is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality across all technical services. You will take the lead on field escalation issues, technical communication with manufacturer partners, and in-house engineering standards.
The successful candidate will be involved in structured succession planning and will work closely with the outgoing team member to ensure a smooth transition.
Key Responsibilities
1. Provide day-to-day onsite support for engineers with fault finding, diagnostics, and service strategies
2. Act as the primary escala...