About The Role Job Title: Head of Product
Salary: Competitive + Car Allowance + Bonus
Location: Hybrid - Based from home & travel to Milton Keynes once a week & Manchester once a month
Working Hours: Monday - Friday, 37.5 hours per week (9:00am – 5:30pm)
Job Status: Permanent
Role Overview This role owns the entry point to our ecosystem, how customers find us, engage with us, and convert. Constellation Retail brings together cinch and Marshall Motor Group and we’re redefining how customers discover, choose and buy cars.
Search. Discovery. Personalisation. Journey orchestration. Conversion. If it impacts growth, engagement or funnel performance, it sits here.
What you’ll be working on Conversion as a Product Discipline
Own and optimise the end‑to‑end acquisition and engagement funnel
Drive measurable improvements in conversion, activation, and revenue
Treat conversion as a continuous system
The Customer Entry Point
Redefine how customers search, discover and navigate our platform
Lead the shift toward intuitive, low‑friction, AI‑powered experiences (including conversational interfaces)
Build journeys that feel seamless, intelligent, intuitive and customer led
Data‑Led Decision Making
Establish a culture where every decision is backed by insight
Define clear success metrics and ensure teams are accountable to them
Use experimentation, behavioural data and customer insight to drive prioritisation
Strategy → Roadmap → Impact
Own the vision and roadmap for Acquisition & Engagement
Translate strategy into clear, focused delivery plans
Balance short‑term gains vs long‑term capability building
Leadership & Execution
Lead a tribe of 3‑4 cross‑functional squads (Product, Engineering, Design, Data)
Set a high bar for ownership, pace and quality
Develop Product Managers into strong, commercially‑minded leaders
Stakeholder Influence & Trade‑offs
Work directly with senior stakeholders across Commercial, Marketing, Operations and Tech
Make clear, confident prioritisation decisions with the ability to stand behind them
Simplify complexity and align teams around what matters most
Product × Engineering × Design
Partner deeply with Engineering with clear requirements and strong technical alignment
Ensure Design is central to the product build and enhancements backed by research and data
Operate as one team delivering outcomes
Build for Scale
Make smart build vs buy decisions
Ensure we’re creating scalable, reusable capabilities
Leverage AI and data to unlock personalisation and efficiency at scale
While the initial focus is on Acquisition & Engagement, the scope may change over time as business priorities evolve.
Things we look for in you
Proven Head of Product / Lead Product experience in high‑scale B2C or marketplace environments
Hands‑on leader who has led product teams to deliver end‑to‑end user products and propositions
Ability to handle a high‑degree of complexity
Proven ability to manage senior stakeholders with competing priorities, creating alignment by clearly linking product decisions and new capabilities to measurable business and P&L outcomes
Comfortable with ambiguity, turning it into a cohesive & exciting product strategy driving successful outcomes for our customers
Strong track record of driving conversion and growth through product
Experience owning customer‑facing journeys where UX directly impacts revenue
You understand how product decisions translate into P&L impact
You prioritise based on value
You’re comfortable being accountable for real business outcomes
You’re deeply data‑led
You know how to set up and run experimentation at scale
You can turn insight into clear action
Strong grasp of current tech stacks and architectures
Comfortable in build‑first environments, with clear judgement on when to buy
Able to translate between product intent and engineering execution
You can lead and influence
You bring clarity to complex environments with the ability to translate, inspire and lead
You influence senior stakeholders without authority
You drive accountability by building teams that own their outcomes and can tie results to business metrics and priorities
Why This Role?
Own one of the most commercially critical areas of the business
Direct impact on growth, revenue and customer experience
Work across both a pure digital platform (cinch) and a physical + digital hybrid (Marshall)
Build modern, AI‑enabled customer journeys in an industry ready for disruption
Benefits
Competitive salaries and bonuses
A company pension scheme
Private Healthcare (Bupa)
An Employee Assistance Programme
Access to trained mental health first aiders
Enhanced maternity, paternity, and adoption leave
And so much more!
Diversity and Inclusion cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff‑free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
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