Salary: £27,000 - 28,000 per year Requirements: We are looking for experience in a first-line or similar IT Support environment. We need solid troubleshooting and problem-solving skills. We value strong communication skills and a customer-focused approach. We require the ability to manage priorities and work independently as part of a team. Responsibilities: We will be the first point of contact for day-to-day technology issues through our service desk. We will respond to hardware, software, and user access queries. We will manage user accounts. We will install and update software. We will log incidents and escalate issues when needed. We will coordinate basic hardware support. We will maintain accurate IT asset records. We will support continuous improvement, documentation, and compliance with security and data protection standards. Technologies: Hardware Support Security More: We are a global company with a strong focus on employee satisfaction and personal development at all levels. This is a permanent, full-time IT Support role based in Gateshead, Tyne and Wear, offering a salary of £27,000 to £28,000 per annum depending on experience. We offer excellent holiday allowance of up to 39 days, a great pension scheme, better health at work initiatives, a subsidised canteen, and private medical insurance. This role offers variety, responsibility, and the chance to develop your skills within a structured IT environment. last updated 20 week of 2026