Salary: £67,600 Closing date: Wednesday 14 May 2025 Contract type: Fixed Term Contract until June 2026 The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health. These challenges need the bold science we support, but they won’t be solved by science alone. We are looking for an IT Service Delivery to join our team based out of our offices on Euston Road, London. Where in Wellcome will I be working? You will be leading the Digital and Technology Service Desk within the Technology reporting to Associate Director - Technology. What will I be doing? As the Service Delivery Manager for D&T, you will be responsible for supporting and enhancing our IT services. Your role includes managing the team of 8 analysts, improving service delivery, overseeing IT service desk operations, and handling IT service management processes and systems. As a D&T Service Delivery Manager, you will: Lead the D&T Service Desk Team fostering a culture of continuous improvement Responsible for delivery of Hardware Asset Management processes Work with IT, vendors, and users to implement enterprise end-user computing solutions. Resolve and manage daily service issues. Contribute to a diverse and inclusive culture across the organisation, collaborating across departments. Is this job for me? Experienced Service Delivery Manager focused on enhancing support functions. Skilled in managing and optimizing customer service operations to ensure high levels of client satisfaction. Proven track record of implementing process improvements, streamlining workflows, and leading teams to achieve performance targets. Adept at developing strategic plans, coordinating cross-functional efforts, and utilizing data-driven insights to drive efficiency and effectiveness in service delivery. We are looking for someone who : Possesses technical knowledge and business acumen with experience in driving digital innovation and business metrics with a customer-focused approach. Exhibits strong communication skills with the ability to engage, influence, and inspire partners and stakeholders to foster collaboration and alignment. Experience in maturing service organizations. Previous experience with ServiceNow platforms. To apply please upload your current CV and complete our short application Interview dates: W/C June 9 2025 You can view the full job description on our website – You can read more about the benefits we offer our employees on our website Our Hybrid Way of W orking We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at jobs@wellcome.org. LI-BB1 LI-Hybrid