Your newpany
Weston Super Mare based business (REMOTE WORKING, 2 DAYS A MONTH IN OFFICE)
Your new role
Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We’re seeking a proactive and detail-oriented Ie Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and supportmunity services.Key Responsibilities
1. Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types.
2. Clientmunication: Handle correspondence via phone, email, and post—including sensitive cases involving vulnerable individuals and estate representatives.
3. Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions.
4. Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary.
5. Write-Off Processing: Prepare documentation and rmendations for debt write-offs.
6. System Updates: Maintain accurate records.
7. Regulatorypliance: Ensure all actions meet service level agreements and audit standards.
What you'll need to succeed
8. Proven experience in debt recovery or credit control, especially outbound call handling
9. Strong written and verbalmunication skills
10. Proficiency in Microsoft Word, Outlook, and Excel
11. Confidence and professionalism in dealing with sensitive cases
12. Ability to work independently and meet performance targets
13. High attention to detail and quality documentation
14. Adaptability and a collaborative team spirit
What you'll get in return
15. 26 days annual leave + bank holidays (rising with service)
16. Life assurance (4x basic salary)
17. Defined contributory pension scheme (up to 6% matched)
18. Access to a wide range of employee discounts and wellbeing initiatives
19. Support for professional development and qualifications
20. Flexible working options and family-friendly policies
21. Free eye tests and annual flu jabs
22. Occupational health support and Employee Assistance Programme
23. Recruitment referral scheme
24. 2 DAYS A MONTH IN THE OFFICE/FLEXIBILITY