***INTERNAL APPLICANTS ONLY***
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
The Cardiorespiratory Department is looking for a Bookings Team Leader to coordinate and support our Admin Team.
You will be part of, and responsible for a busy administrative team which works closely as part of a multidisciplinary department. The Admin Team receives and books appointments from referrals within the Trust and wider Healthcare Community. They also handle a large number of queries via phone and in person from both patients and other colleagues. They are responsible for bookings and receiving patients at 3 different sites – both SaTH sites and the Community Diagnostic Centre, at Hollinswood House.
Main duties of the job
* Line Manage a very busy Bookings Team, seeking support from Cardiorespiratory Services Manager, when necessary.
* Ensure the smooth day to day operational performance of your team.
* Managing HR issues relating to, including but not exclusively, sickness, absence, appraisal, management of performance and conduct, training including statutory training, health and safety.
* Efficiently and effectively co-ordinate the flow of information to ensure there is effective co-operation between departments and service delivery units across the whole patient pathway.
* Deal with non-clinical queries from general practitioners and members of the multidisciplinary team.
* Where personal intervention is unsuccessful, to identify through the escalation policy to the Cardiorespiratory Service Manager any deviation from expected pathway in a timely manner to allow corrective action to be achieved.
Working for our organisation
The Cardiorespiratory Department is a diagnostics department which provides a service to both Trust sites, though has a larger base at PRH. We provide an extensive range of cardiology and respiratory tests, many of which are conducted by Healthcare Scientists/Physiologists. We also support other specific procedures conducted by the relevant specialist consultants within the Trust.
Other than diagnostic testing, we support longterm Sleep Apnoea patients with CPAP initiation and follow up, along with Cardiac Device patients that also need long term follow up.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
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