Service Manager
We're looking for a Service Manager to join our clients branch in Suffolk. You'll be leading a busy team, keeping customers happy, and making sure technicians deliver top-quality repairs on agricultural and horticultural machinery.
What you'll do:
Run the Service Department day-to-day
Keep the team organised, motivated, and productive
Look after customer relationships and manage expectations
Keep an eye on budgets, reports, and performance
Make sure communication flows smoothly between customers, techs, and management
What we're looking for:
Experience with agricultural or horticultural machinery (a bonus but not essential)
Previous management or supervisory experience in a busy environment
Strong people skills - confident dealing with staff and customers
Good with numbers and reporting
Organised, proactive, and able to juggle tasks under pressure
Clear communicator, both written and verbal
Someone who can stay calm, discreet, and professional in tricky situations
Self-motivated and able to work on your own initiative
Package & Benefits
Competitive base salary + Company Vehicle
Profit related bonus
32 days holiday
To apply, please send a copy of your CV and a covering letter to alex. drury @ nmsrecruit. com or, alternatively, submit your application via the link below.
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